How often should I have my carpets professionally cleaned?

A: It is generally recommended to have your carpets professionally cleaned every 12 to 18 months. However, high-traffic areas or homes with pets and children may require more frequent cleanings.

What are the benefits of professional carpet cleaning?

A: Professional carpet cleaning removes dirt, stains, and allergens, improves indoor air quality, extends the life of your carpet, and enhances the overall appearance of your home or business.

How long does the carpet cleaning process take?

A: The duration of the carpet cleaning process depends on the size of the area being cleaned and the condition of the carpets. On average, it can take anywhere from 1 to 3 hours.

What is the difference between steam cleaning and dry cleaning?

A: Steam cleaning, also known as hot water extraction, uses hot water and cleaning solutions to deep clean carpets. Dry cleaning uses minimal moisture and chemical solvents to clean the carpet. Steam cleaning is typically more thorough, while dry cleaning has a faster drying time.

Is hot water extraction the same as steam cleaning?

A: Yes, hot water extraction and steam cleaning refer to the same method of carpet cleaning, which uses hot water and cleaning agents to remove dirt and stains.

Are your cleaning products eco-friendly?

A: Yes, at MDM Carpet Cleaning, we use eco-friendly cleaning products that are safe for your family, pets, and the environment.

How should I prepare my home for carpet cleaning?

A: To prepare for carpet cleaning, remove any fragile items and small furniture from the areas to be cleaned. Vacuum the carpets to remove loose dirt and debris. Our technicians will handle the rest.

How long does it take for carpets to dry after cleaning?

A: Drying times can vary depending on the cleaning method used, humidity levels, and carpet type. Typically, carpets can take anywhere from 4 to 24 hours to dry completely.

How can I speed up the drying process?

A: To speed up drying times, ensure good ventilation by opening windows and doors, use fans to circulate air, and turn on your air conditioning or heating system.

Can all stains be removed from carpets?

A: While many stains can be effectively removed, some may be more challenging depending on the type of stain, the carpet material, and how long the stain has been present. Our technicians will assess and use the best methods to treat stains.

How should I handle a spill on my carpet?

A: Blot the spill with a clean, dry cloth to absorb as much liquid as possible. Avoid rubbing the spill, as this can push it deeper into the carpet fibres. Use a mild cleaning solution and continue blotting until the stain is removed. For best results, contact a professional carpet cleaner.

How much does professional carpet cleaning cost?

A: The cost of professional carpet cleaning varies based on factors such as the size of the area, the type of carpet, and the cleaning method used. Contact us for a customised quote based on your specific needs.

Do you offer any additional services besides carpet cleaning?

A: Yes, we offer a range of services including upholstery cleaning, tile and grout cleaning, and more. We aim to be your one-stop solution for all your cleaning needs.

Do you offer any guarantees or warranties on your services?

A: Yes, we stand behind the quality of our work with a satisfaction guarantee. If you are not completely satisfied with our service, we will make it right.

Can you remove tough stains like wine spills from carpets?

A: Yes, we use advanced techniques and stain removal products to effectively treat tough stains like wine spills.

How do you handle pet stains and odours?

A: We have specialised treatments for pet stains and odours, including incidents involving pet waste. Our process targets both stains and odours to leave your carpets fresh and clean.

Are your cleaning agents safe for children and pets?

A: Absolutely, we use eco-friendly and non-toxic cleaning agents that are safe for your family, including children and pets.

Can you clean delicate or expensive rugs?

A: Yes, we have expertise in cleaning delicate and expensive rugs, ensuring they are cleaned effectively without damage.

Is it necessary to be at home during the carpet cleaning service?

A: While it's not required, we recommend someone be available to let our technicians in and discuss any specific concerns or instructions.

Can you clean carpets in commercial spaces or offices?

A: Yes, we provide carpet cleaning services for commercial spaces and offices, tailored to fit your schedule and business needs.